What is a LiveOn Digital Event?
A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.
How can I sign up for a LiveOn Digital Event?
To attend and take part in the proceedings of a LiveOn Digital Event as a participant, speaker or sponsor, you will have to follow the procedure established by the respective event organizer. You can register through the conference Lobby by selecting “Login” (upper right area in the “Lobby” section) and then “Registration”. These statements are automatically forwarded to the organizer, from whom you will receive an update on the progress of your registration and participation process, including its potential cost. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means. After processing your application according to the organizer process (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organizer at his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.
I am at the Lobby. How do I register to a LiveOn Digital Event?
There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”.
Here you may sign up for the LiveOn Digital Event you want to attend by filling in the following details: Name(*), Last Name(*), Company(*), Title, Phone, Profile link (hyperlink of your possible personal website), Facebook, LinkedIn, Twitter, Email(*), Password(*), Password Confirmation(*). Of these details, those marked with (*) are mandatory.
Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.
Once your application has been processed, according to the organiser’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other tested way.
What information does the participant’s e-card contain at a LiveOn Digital Event?
Your participant e-card, which is your «business card» for the entire duration of a LiveOn Digital Event, contains all the details listed below, as you provided them when you registered, or which you have provided and corrected them after logging in: Photo, Name(*), Surname(*), Telephone(*), Company, Title, E-mail (this cannot be changed), Profile link, Facebook, LinkedIn, Twitter. Items marked (*) are mandatory.
How do I update my participant’s e-card at a LiveOn Digital Event?
You will find your personal participant’s e-card after you log in to
LiveOn, in the upper right-hand corner of the menu, at the place where
you see your name and photo (if you have added one after registration).
To update your e-card, select “Profile” and you will be redirected to a
separate screen showing you all the e-card details you can add and/or
Note that you cannot change the e-mail address you
initially used for your registration to the event. This is the e-mail
where you will receive all platform notifications, related to your
participation to the event and your navigation at LiveOn platform. Note
also that you cannot add a photo to your e-card directly from your
device camera (PC, mobile phone, etc.), and you can only upload a
digital photo stored in your device, of a minimum size of 100X100
When you are done with your corrections, you must “Save”
your profile and “Return to the Lobby”. If you press “Return to the
Lobby” without Saving, any additions or changes you have made will be
I'm at the Lobby. How do I enter a LiveOn Digital Event?
In the upper right corner of your screen, there is the "Login" button.
Pressing it will take you to a special screen where you will have to
enter the username (which is the email you stated during your
registration) & the password that the organizer has confirmed to you
after your registration. Then press the "Login" button to complete your
After logging in, you will be automatically
forwarded to the Lobby of the LiveOn Digital Event you registered. Note
that now the Login button has been replaced by your Profile button: your
photo (if you submitted one during the registration process) and your
first name. This means you are already logged in and may start browsing
the LiveOn Digital Event areas.
I forgot my username and password, what can I do?
The username is the email you registered when you signed up. If you have
forgotten it, contact the Organizer of the LiveOn Digital Event you've
If you forgot your password, during the Login
process you will have to click on "I forgot my password". On the screen
to be displayed, you should on the tab "step 1. Confirm your email"
enter the email you entered when you registered and then press the "Send
Password Reset Link" button. This process is completed with the
appearance of the message " We have e-mailed your password reset link!
The password reset message is sent automatically, however it
may take some time to receive it from your mail server and forward it to
your account mailbox, so we recommend that you check your email account
regularly. If you do not find the above password reset message, repeat
the above procedure.
When you receive the e-mail with the
Password Reset Link, click on this "Reset Password" button. On the
screen that will appear, enter your new password twice: once in the "New
password" field and another in the "Confirm new password " field. Then
click on the "Change Password" button to complete the password change
process and return to the Login screen and sign in to this LiveOn
What can I do at a LiveOn Digital Event?
At the navigation area, which is at the upper part of the screen in the
Lobby area and respectively at the same place in all other areas of a
LiveOn Digital Event, you will find a set of menus with our main
- Lobby: this is the entry point for a LiveOn
Digital Event, where you can get informed on the topics, the agenda and
the speakers of the event you are attending.
- Stage: this is the
area where you can attend the event proceedings, live during the event
and recorded after its completion, and submit your questions to the
- Agenda: here you can find out about the individual
sessions on the program, their hours and speakers and select the
speeches and discussions you want to attend.
- Sponsors: in this
area you can meet the event sponsors, find out about their products and
services and discuss with their available representatives.
- Networking: here you can get acquainted and discuss with other participants or speakers attending the same event.
Helpdesk: here you will find the assistance and information you need on
how a LiveOn Digital Event operates and how to attend the event you
have registered for.
How do I change the language of the LiveOn app menus?
The organizer of the LiveOn Digital Event you will be attending may have
set LiveOn menus and general texts in the various venues of the event
to be available in two or more languages. In this case, the language
selection button will appear in the menu area, with the flag and the
name of the language selected by the organizer by default.
can select another language for the app by clicking on the language
button that appears in the navigation menu area at the top of the
screen. By clicking on this button, you will see and select the display
language you want.
With this procedure, you can change the
display language of the app as often as you want. Note that this process
does not affect the language in which the organizer has entered the
texts related to his event (e.g. topics and descriptions of speeches and
discussions, corporate descriptions in the sponsors booths, etc.),
which will appear in that language regardless of which language the
application appears in, as well as your personal information (e-card)
which will appear in the language in which you have entered them.
How can I watch the live stream of a LiveOn Digital Event?
To watch the live stream
of a LiveOn Digital Event as a participant, speaker or sponsor, you must
select “Stage” from the navigation menu and then, on the new page that
appears click on the video to start the streaming broadcast. This option
is only available while the event is live streaming.
How can I listen to the interpretation of a live-streamed session during a LiveOn Digital Event?
interpretation channels are available by the organizer of this LiveOn
Digital Event, then while watching a session or speech at the Stage
area, two or more buttons to select the corresponding interpretation
channel will appear at the top left area of the stage and below the
LiveOn Digital Event logo. By clicking on one of them, you will be able
to select the language in which you want to watch the speech or session
How do I ask speakers questions in a session held live on stage?
During a live
speech/presentation on stage, you have the opportunity to ask questions
to the speakers, by writing in the special question box that appears
under the live streaming window on Stage. At each question appears the
time it was posted, your name as the sender, and the text of the
question. The questions you enter are forwarded directly to the speakers
and/or presenters of the event and are answered during or at the end of
the session, as set by the organizer each time.
How do I participate in polls during a live session on Stage?
In a LiveOn Digital Event the organizer can choose to give participants
the opportunity to take part in short polls during live streaming.
the LiveOn Digital Event you are attending provides this feature, then a
small window with one or more questions will appear in the Stage area,
to the left of the live stream window and below the speaker details
Below each question will appear two or more alternative
answers, which you are invited to select in order to participate in the
poll. Once you select one (or some) answer, then click on the "Vote"
button. In the next pop-up window, the results of the poll will be
displayed up to that time, with the following layout: next to each
alternative answer to the previous question will be displayed the%
percentage that the specific answer occupied in the total of the
alternative answers to the specific question. At the bottom, the total
number of participants who answered this question will be displayed by
selecting one of the answers.
Please note that you only have the
right to participate in a poll once. Finally, it is worth noting that
you may see the results of the poll up to this point and before voting,
by clicking on the "Results" button at the bottom of the question box.
How can I attend the Stage at a LiveOn Digital Event while utilizing the rest of the app's features?
When you attend a LiveOn
Digital Event you can make good use of the rest of the app’s individual
features at the same time (e.g. the stage with the live stream of an
event and, in parallel the networking area or any of the platform’s
general info areas), you will have to right-click on the respective
button on the navigation bar while at the LiveOn Digital Event’s URL, in
order to open a separate window on your browser for each individual
How will I be notified about a LiveOn Digital Event Session?
Once you log in, navigate to the “Agenda” area, where you will find the
complete list of the various event sessions, with speeches and panel
Before a particular session starts, by pressing the
“Notify Me” button, you register to receive an automatic e-mail
notification by e-mail 10 minutes before the session starts.By pressing
the “Add to Calendar” button, you also have the option of adding each
session separately to your Calendar (Apple, Google [online], Office 365
[online], Outlook, Outlook [online], Yahoo [online]), in order to
receive a Calendar Reminder once you set it up.
What is a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?
It is a special section at
a LiveOn Digital Event that allows sponsors to present their business
to participants, exchange contact details and, by using the live video
call function, interact directly with them, join them in discussions and
thus generate potential customers.
How can I visit a sponsor’s e-booth in the Sponsors area of a LiveOn Digital Event?
After logging in, you visit the “Sponsors” area (by clicking on the
relevant menu button), where you can see the e-booths of the sponsors of
the event you registered to attend.
Find the e-booth you would
like to visit, one at a time, and get to visit it by clicking on the
company's name or logo at the top part of its listing. Once at the
e-booth page, you can find the sponsor’s short company profile, a
presentation video or photo (top part of the e-booth) and product
literature and other information the company has added to the download
section (bottom part of the e-booth).
How can I contact the sponsor's executives in his e-booth?
Once the e-booth is staffed with at least one sponsor’s representative,
you will also have the option to leave your contact details there
(select “Keep my details” button) or message (select the “Chat” button)
and video call (select the “Video call” button) the first available
representative. All buttons can be found at the top part of the e-booth,
right below the sponsor’s short company profile.
At the bottom
part of the e-booth, you will see a list of the company representatives
currently registered at it, as well as their status (online/offline) at
the time of your visit.
All sponsor representatives appear with a
graphic listing of their e-card, showing their photo (if uploaded at
the e-card), full name, business title and company name, their status
(online / offline) and the “Send details”, “Chat” and “Video Call”
buttons. You can select the ones who are online to either leave your
contact details (select the “Send details” button) or message (select
the “chat” button) and video call (select the “video call” button) them.
Once sharing your contact details with a sponsor‘s representative you
automatically receive theirs at your e-mail, or have access to them
through their listing: the “Send details” button turns to “Profile” and
by clicking on it a pop-up window with their e-card details appears.
What informational material can I find in the sponsor's e-booth?
You may select and
download to your computer any of the digital files the sponsor has made
available at the Download Section of his e-booth, entitled “Information
about the company and its activities”, or browse their selected web
pages through the links posted there. In this later case, a separate
browser window will automatically pop-up, to allow you to browse these
pages while staying connected to the main event. Note though that, in
case of a long inactivity with the main event, you may be asked to log
in again upon returning to it.
In which areas is the networking area of a LiveOn Digital Event separated?
Online networking is one of the key features of a LiveOn Digital Event. Once you log in, navigate to the “Networking” area.
the top part of the “Networking” area you will find 4 distinct tabs:
from left to right “MY NETWORK”, “INCOMING”, “PENDING” and
Under “My Network” tab you can find the complete
list of event participants and speakers you are connected with and
therefore have exchanged contact details (e-cards) with, as well as
their status (online/offline).
Under “Incoming” tab you can find
the complete list of event participants and speakers who have asked you
to join their network, have therefore automatically shared their contact
details (e-cards) with you and are waiting for you to accept them and
share also yours.
Under “Pending” tab, you can find the complete
list of event participants and speakers you have asked to join your
network, have therefore automatically shared your contact details
(e-cards) with them and are waiting for them to accept you and share
also their details.
Under Participants tab, you can find the
complete list of event participants and speakers who registered at the
event and have logged in at least once.
How do the participants of a LiveOn Digital Event appear in its Networking area?
All event participants and speakers listed under “Participants” tab and
the other tabs are presented with a graphic listing of their e-card,
showing their photo (if uploaded at the e-card), full name, business
title and company name, their status (online / offline) and the “Join my
You can sort each tab as a matrix or a list, you may also select to view all people or only those online.
How do I network with other participants at a LiveOn Digital Event?
To connect with an event participant find his listing and press “Join my
Network”. This action creates an e-mail sent to him with your contact
details. Your listing is now visible under their “Incoming” tab with a
“Yes” / “No” set of buttons for them to accept or reject your request.
Also, their listing is visible under your “Pending” tab with a “Cancel
Request” button for you to cancel your request.
Once asked to
join someone’s network a notification is visible under “Notifications”
at your and their “Profile” menu buttons at the upper right corner of
your app screen. Once a “Yes” reply, a relevant notification is also
visible at the same place, for both. Once a “No” or a “Cancel”, no
notifications are recorded.
How can you accept or not another participant's networking request?
To accept an Incoming request, click on the “Yes” button under the
graphic listing of the e-card of the participant who has sent you an
invitation to join his network. When you accept the request, LiveOn will
automatically exchange via e-mail your e-card details with those of the
other participant or speaker and add him/her under your My Network tab.
you do not wish to accept an Incoming request, either click on “No”
under the e-card of the person who has sent you his invitation and his
contact details, or ignore it and allow it to be automatically deleted
once the conference you are attending has ended. In this case, LiveOn
will not forward any of your details.
How can I keep the e-cards of those I met at a LiveOn Digital Event?
The details of participants, speakers and sponsor’s representatives with
whom you have been introduced and exchanged e-cards during a LiveOn
Digital Event, are available at your “Downloads” section (under the
“Profile” menu button at the upper right corner of your screen). You can
download them to your computer either as CSV or VCF (vCards) whenever
I downloaded my contact cards in CSV format, how can I use them?
CSV files are text files that contain information, which are organized
in rows, with each row separating data based on an identifier (usually a
comma) and which can be entered in Microsoft Outlook or Microsoft
Excel. To view the contents of these files you must download and save
them to your computer and open them with an app. Although you can open
them with “Notepad” or “Microsoft Word” (by selecting "Other coding">
Unicode (UTF-8) when opening), the best way is to open them with
“Microsoft Excel”. However, if you open them by simply double-clicking
on them, you will see that Greek does not appear correctly. To avoid
this problem, first open “Microsoft Excel” by creating a blank workbook
and from the menu select "Data"> “From text”. Then select the CSV
file that you downloaded to your computer and click “Import”. In the
window that emerges, select "Delimited, File Source: 65001: Unicode
(UTF-8)", check the option "My data has headers" and click "Next". In
the next window, select the Question Mark as Delimiter and click "Next".
In the next window click "Finish" and immediately after "OK". In this
way the CSV file information will be organized into Microsoft Excel
I downloaded my contact cards in VCF (vCards) format, how can I use them?
VCF files are files that contain contacts and are recognized by many
devices (computers and mobile phones), apps (Microsoft Outlook, Mozilla
Thunderbird, etc.) and web email clients (Gmail, etc.), so you can use
them to enter your contacts from the event and into your mobile phone.
To import your VCF file contacts into your Google Account (in order to
be available on your Android smartphone) download the VCF file to your
computer, go to “Google Contacts” app (https://contacts.google.com) and
Sign in your Google Account if you are not already logged in. Then, from
the menu on the left (if it does not appear, click on the three
horizontal bars at the top left) select "Import". In the window that
emerges, click "Select file", select the VCF file from your computer,
click on "Open" and finally click on "Import". The contacts in the file
will be imported into your Google Account contacts and will be labeled
"Imported on date" (import date).
What do I do if I have a question about browsing a LiveOn Digital Event?
If you have questions about browsing through a LiveOn Digital Event, you
can look for an answer under the Helpdesk menu. This is the menu you
are currently in. Today, you will find the basic information you need
for your browsing. We will gradually add more answers to questions you
submit, once we evaluate them, in order to improve your online
experience with LiveOn.
If you can't find the question you want
or if the answer does not sufficiently address your question, please
contact directly the organizer of the LiveOn Digital Event you are
How are the personal data I provide for my participation at a LiveOn Digital Event protected?
The LiveOn platform and
its owner Company ethosMEDIA collect and process only your personal data
that relate to the event you wish to attend, your role in it and your
overall browsing experience through the event platform. The detailed